Constantly monitoring your online reputation will leave you totally exhausted. To help you combat some of those problems, there are tracking devices that can be used to help you keep abreast of this dilemma. It will be a wise decision,n to take some time to find out what is the best fit for your company. Reputation.com and Trackur are some of the really good ones to work with but, there are also free ones. You just have to put some time into it.
At Reputation.com review they believe that everyone should be able to look good on the internet. But, only you can make the conscious decision to change it. You are in control. The company repairs your online reputation, while improving the experience of the customers . So in the long run you will build revenue. They diligently manages, monitors and tracks your reputation. Some of their successes are BMW, Boston Market and McDonald’s, just to name a few.
Google Alert is free. It let’s you know when another company is comparing your brand, product or your service. You can use their daily alert monitoring or, or just when it happens. E-mails will be sent to you, then you can go and look at what’s being said. There is also “Twitter”. You would have to put your brand or company name in the search box, when it opens check on more options, review it carefully then, click on what you want customers to see. In the advance search area, you can follow any tweet, see your rival but, most of all what is being said about you.
This help because your company may appear on one of these, because not seeing your name at the head of the list on a Google Search, doesn’t mean it’s not there. Here you will have to take time and do a little more work but, in the long run you would find that it was worth it. Just a little reminder, you don’t want to stand out, looking all perfect. Be realistic, you can’t please everyone, all the time. To read more, visit: http://Huffingtonpost.com/lucinda-watrous/online-reputition-management
Some negativity may not be a bad thing. It doesn’t mean that your business is bad. When one of your customer write a bad review, reach out. Either by email or a phone call. No arguments. It’s not good for business. Maybe, the customer just had a bad day. Just remember, no matter how bad the comment is, your reputation is at stake. Just fix it.